Refund Policy

Last updated: 11 July 2026

Short version: payments are generally non-refundable. A refund may be available when Tapprove's core paid service is continuously unavailable for more than 24 hours because of a technical failure within our direct control.

Monthly subscriptions

You can cancel anytime. Cancellation stops future renewals and takes effect at the end of your current paid billing period. We do not provide refunds or credits for change of mind, unused time, partial months, or failure to cancel before renewal.

Qualifying service failure

If Tapprove's core paid service is continuously unavailable for more than 24 hours because of a technical failure within our direct control, contact hello@tapprovehq.com within 14 days of the outage. After confirming the incident, we will provide an appropriate refund or credit for the affected paid period.

Outages or failures caused by third-party services, connected tools, your internet connection, account configuration, misuse, planned maintenance, or events outside our reasonable control do not qualify under this voluntary policy.

Your legal rights

Nothing in this policy limits any refund, cancellation, or other remedy required by applicable law, including rights that cannot be excluded under the Australian Consumer Law. Purchases processed by Paddle are also subject to Paddle's buyer terms and refund process.

Requesting help

Email hello@tapprovehq.com with your account email, transaction details, and a short description of the issue. You may also contact Paddle through paddle.net.